Warranty & Jewelry Care
Our Commitment to Quality
At Lumior, we curate our collections with an eye for refined brilliance and lasting style. Because we want you to enjoy your jewelry for years to come, we provide the following guidelines regarding quality assurance and maintenance.
1. Quality Assurance & Limited Warranty
Every Lumior piece undergoes a quality inspection before it is shipped to you.
- Defects upon Arrival: We offer a 5-day quality guarantee. If your jewelry arrives with a manufacturing defect (e.g., a broken clasp or a missing stone), please contact us within 5 days of delivery with photographic evidence. We will arrange a replacement or a full refund at no extra cost to you after we received the product.
- Exclusions: This warranty does not cover damage resulting from accidents, improper handling, normal wear and tear, or unauthorized repairs.
2. Jewelry Care Guide
To preserve the "Legacy of Style" and the radiant glow of your pieces, we recommend the following care instructions:
- Avoid Chemicals: Remove your jewelry before applying lotions, perfumes, or hairsprays, as these can dull the finish of the metal and stones.
- Water Exposure: We advise removing your jewelry before swimming, showering, or exercising to prevent tarnishing and maintain the integrity of the settings.
- Storage: When not in use, store your Lumior pieces in a dry, cool place—preferably in the original packaging—to avoid scratches and oxidation.