Shipping & Returns Policy

Assurance and Security in Every Delivery

At Lumior, we strive for a seamless delivery process and a highly secure return procedure to protect both the brand and our clients.

1. Outbound Shipping

• Shipping Costs: All shipping costs are the responsibility of the customer and are calculated at checkout.
• Damaged on Arrival: If your jewelry arrives damaged, Lumior will cover the return shipping costs and arrange a repair or replacement. Damaged items must be reported within 24 hours of delivery.

2. Mandatory Secure Returns

If you wish to return an item, you are responsible for the shipment until it is physically received by us. To ensure certainty, we enforce the following security protocols:

• Signature Required: All returns must be sent using a "Signature Required" service. This provides legal proof that the item has been successfully delivered to our office.
• Insured Shipping: We strongly advise using a fully insured shipping method.
• Liability: Lumior is not responsible or liable for return packages that are lost, stolen, or damaged during transit. In the event of a lost return, the customer must handle the claim with their chosen courier.

3. Condition & Partial Refunds

Every returned piece undergoes a strict quality inspection.

• Pristine Condition: For a full refund, the item must be unworn, in its original packaging, and include all original certificates and tags.
• Impaired State Policy: If an item is returned in a condition that is not pristine (e.g., showing signs of wear, scratches), it cannot be resold as new. In these cases, a full refund is not possible. Depending on the level of depreciation, Lumior will issue a partial refund of 50% of the original purchase price.

4. Non-Returnable Items

Custom-made designs, personalized engravings, and resized rings are created exclusively for you. These items are Final Sale and cannot be returned or exchanged unless a manufacturing defect is present.