Do you have any questions? Check out our Frequently Asked Questions below. If you still need help please contact us.
Tracking & Delivery
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your unique tracking number. You can enter this number on our Track Your Order page to follow your jewelry's journey in real-time.
Why hasn't my tracking information updated yet?
It can take 24–48 hours for the courier to scan your package into their system after it leaves our boutique. If your tracking hasn't updated after 3 business days, please contact our concierge team at info@lumiorjewelry.com.
Can I change my delivery address after ordering?
To ensure swift delivery, we process orders immediately. We can only change the address if the order hasn't been processed yet (usually within 2 hours of purchase). Please contact us as soon as possible.
Shipping
What are the shipping costs?
At Lumior, we offer Free Insured Shipping on all orders.
How long will it take to receive my Lumior piece?
Because we curate our collections from premium international partners to ensure the best quality, our average delivery time is 5 to 10 business days.
Do you ship worldwide?
Yes, Lumior delivers brilliance to customers all over the world. All international shipments are fully insured for your peace of mind.
Returns & Exchanges
What is your return policy?
We want you to be completely in love with your purchase. If for any reason you are not satisfied, you may return your item within 14 days of receipt. The jewelry must be in its original, unworn condition and packaging.
Can I return sale items?
Please note that all sale items and promotional purchases are final sale. We do not offer returns, exchanges, or refunds on these items unless they arrive clinically damaged or defective.
How do I start a return and who pays for shipping?
Simply email us at info@lumiorjewelry.com with your order number and reason for return. Our team will provide you with the necessary instructions and the return address. Please do not send your purchase back to the manufacturer until you have received the official return instructions.
Are there any return shipping fees?
In accordance with our supplier's policy, customers are responsible for the return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
What if my jewelry arrives damaged or incorrect?
Please inspect your order immediately upon arrival. In the rare case that your Lumior piece arrives damaged or defective, this must be reported to our concierge team at info@lumiorjewelry.com within 5 days of delivery.
Please include clear photos of both the item and the packaging. Only in these verified cases of shipping damage are sale items eligible for a replacement or refund. Reports made after this 5-day inspection period will unfortunately not be eligible for compensation.
Can I exchange my item for a different size or color?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Due to the automated nature of our fulfillment through our supplier, direct exchanges are not supported.